Community Fuel & Money Guidance
Free, confidential and person-centred support for individuals and families experiencing difficulties with energy costs, household finances, budgeting or debt.
Here to help when household finances are under pressure
At FRAME, we believe everyone deserves the opportunity to live safely, warmly and with financial security.
Delivered on behalf of Wales & West Utilities, our Community Fuel & Money Guidance team works alongside local people to improve financial wellbeing, reduce the impact of fuel poverty and provide practical solutions that can make a lasting difference.
Every situation is different. We take the time to listen, understand individual circumstances and provide tailored support that helps people build confidence, resilience and financial stability.
Support for energy, money and household finances
Our friendly team can provide practical guidance across a range of household financial and energy issues.
Fuel & Energy Guidance
- Energy affordability advice
- Help understanding bills, tariffs and energy usage
- Energy efficiency guidance to reduce household costs
- Support accessing grants and energy support schemes
- Priority Services Register referrals
- Carbon Monoxide safety information and awareness
Money Guidance
- Household budgeting support
- Income maximisation and benefit entitlement checks
- Help identifying unclaimed benefits and financial assistance
- Advice on managing day-to-day household finances
- Support to improve financial confidence and resilience
- Guidance on reducing expenditure and managing rising living costs
Debt Guidance & Specialist Support
- Early intervention support for people concerned about debt
- Help understanding and prioritising household commitments
- Guidance on managing financial pressures
- Referrals and signposting to trusted debt advice and specialist support services
Additional Practical Support
Where funding and eligibility allow, we can also help people access:
- Energy-saving measures
- Household support schemes
- Emergency and hardship funding opportunities
- Further community and wellbeing services
Expanding energy support across Pembrokeshire
FRAME has secured support from Wales & West Utilities to expand community-based energy support across Pembrokeshire.
The two-year project aims to help more than 5,000 local residents, with support focused particularly on people experiencing fuel poverty, energy insecurity or barriers to accessing help.
The programme includes support around rising energy costs, Priority Services Register awareness, carbon monoxide safety and access to appropriate advice and assistance.
It also recognises some of the particular challenges faced by people living in a rural county, including rural isolation and digital exclusion.
Read the Wales & West Utilities announcementConnected support across Pembrokeshire
The Community Fuel & Money Guidance Service is a respected and established part of Pembrokeshire’s voluntary and community sector.
We work closely with trusted partners including PAVS, health professionals, housing providers, local authority teams and community organisations to ensure local people can access the right support at the right time.
Through these partnerships, we help individuals and families address challenges early, helping to prevent issues from escalating into crisis.
Support in your community
Our team is out in communities across Pembrokeshire every day, delivering face-to-face support, attending community events and raising awareness of the help available.
By meeting people where they are, we make our services accessible, welcoming and responsive to local needs.
Helping people feel more secure at home
The service helps local residents take practical steps towards greater financial stability, confidence and wellbeing.
Worried about energy costs or household finances?
Whether you are worried about energy costs, struggling to make your money go further, or looking for guidance on budgeting and debt, our friendly team is here to help.
Telephone 01437 779442
Email communityguidance@frameltd.co.uk
Area covered Pembrokeshire
Service Free and confidential
