Environmental Policy and Environmental Preparedness Plan

30th September 2020

At Frame, we are committed to running an effective and efficient business safely and securely. Particular emphasis is placed on the care and protection of the environment. We aim to conduct our business in an environmentally responsible manner by fulfilling compliance obligations and by meeting the expectations of our stakeholders. We strive to enhance our performance and efficiency continuously by working in partnership with our suppliers and everybody with whom we interact.


FRAME commits to work within all relevant environmental policies and regulations issued by the government and its agencies. The aim of this policy is to put in place a strategy that will lead FRAME towards increasingly sustainable ways of working and which will help promote a sustainable environment in general. FRAME has made a commitment to maintain its Green Dragon Award.
The policy has two goals:
i) To give detailed measures that FRAME can take within existing resources to meets its obligations and in particular to maintain Green Dragon Level 2
ii) To lay down the environmental aspirations and principles that can inform the choices FRAME will need to take as it grows and develops.

This policy is intended as a dynamic document that will change as FRAME’s circumstances change. It will be reviewed annually. These reviews are the responsibility of Senior Management.

FRAME already makes a significant contribution to reducing landfill in Pembrokeshire.
FRAME makes a commitment to publishing its diversion figures annually.


2.1 Buildings
2.1.1 FRAME is located in a1600sq metre office, showroom and warehouse in Merlins Bridge, plus industrial units in Pembroke Dock and Goodwick.
2.1.2 The largest impact on the environment of its Buildings is the consumption of energy for heating, lighting and use of equipment.
2.1.3 Energy consumption can be reduced by turning off lights and equipment when they are not needed and by keeping heating at the lowest point consistent with comfort.
2.1.4 Water use at all facilities is currently minimal and is limited to cooking, washing and toilets.
2.1.5 Energy consumption is monitored on a quarterly basis.

Action already taken to reduce environmental impact
i) Wherever possible low voltage energy efficient light bulbs are used.
ii) Computers have stickers to remind users to switch them off (including monitors) when not in use. Compliance is periodically monitored and everyone is reminded regularly to do this.
iii) The heating system has been fitted with zoned thermostats so that it does not heat unnecessarily and is switched off at night. Inefficient heaters have been replaced to reduce power consumption.
iv) Doors and windows are kept shut as much as possible to minimise heat loss and reduce power consumption. (except for covid 19 which requires ventilation)
v) Equipment other than computers, is only switched on when in use to minimise power use. High energy use equipment (such as air compressors) is used minimally, switched off when not in use and maintained correctly to minimise power usage.
vi) Notices are placed around the offices to encourage staff and volunteers to save energy wherever possible.

Future: As funding allows and for new projects, FRAME will investigate
i) A high level of environmentally friendly insulation.
ii) Alternative power sources. E.g. solar panels.
iii) The internal single skin concrete walls are insulated with Selitext to improve the efficiency of the heating.
iv) In some main traffic areas automatic switches turn lights off when not needed.
v) Any horticulture project will incorporate rainwater and grey water recycling.
2.2 Catering.
2.2.1 At present, all drinks are prepared using a water geyser at Merlins Bridge and kettles at Pembroke Dock and Goodwick.
2.2.2 Microwave ovens are provided for cooking/reheating food stuffs.
2.2.3 Tea, coffee and milk is provided. These are purchased in glass bottles and cardboard packaging

Action already taken to reduce environmental impact
(i) Energy reduction can be made by encouraging staff and volunteers to only fill the kettle to the level required.
(ii) Cans and plastic drinks containers are being recycled.
(iii) Milk is purchased in bottles which are returned for re-use.
(iv) Composting facilities are now available under the horticultural project

2.2.4 FRAME does not currently have the resources to make major changes to its catering arrangements. However, there are the following aspirations:
i) It would be preferable to use fair trade tea and coffee and organic milk and sugar in preparing drinks.
ii) In any future catering events, all supplies should be preferably both organic and locally produced. If there needs to be a choice between these two objectives, local produce will be prioritised on the grounds that it is better to promote local sustainability than to use imported organics.
2.3 Amenities.
In all toilets, paper provided will be from recycled sources wherever possible.
FRAME currently re-uses towels provided as donations. This practice will be continued for the foreseeable future.


Promoting the reuse of furniture and household items is central to FRAME’s activity. FRAME will continue to explore all possible ways of maximising this. Building sustainability includes an emphasis on providing quality products that will give long and satisfactory service. FRAME will always take this into consideration both when purchasing equipment and in respect of the goods it makes and supplies.

3.1 Transport.
3.1.1 FRAME collects unwanted items from across Pembrokeshire. All routes for collection and delivery of furniture are planned to be as efficient in terms of miles travelled as possible. A postcode management system and multi map is already in place to assist in this.
3.1.2 Future purchase of vehicles will be made with the intention of choosing the least environmentally damaging realistic option. Serious consideration will be given to purchase of dual fuel vehicles, i.e. capable of running on LPG.
3.2 Workshop.
3.2.1 In all work carried out by FRAME’s workshop, solvent based products will be avoided unless there is a compelling reason for their use in exceptional circumstances.
3.2.2 Reclaimed material or material from sustainable sources will be used wherever possible.
3.3 Materials reclamation.
3.3.1 FRAME will continue to reclaim and use as much material as possible from items that can not be used in their donated form.
3.3.2 FRAME will explore others uses for reclaimed material. See section 4.1 below for some suggestions on this topic.
3.3.3 FRAME’s ultimate goal is to provide a complete Cleanstream® result. i.e. one in which all materials are retrieved for reuse or reprocessing.
3.4 End disposal.
3.4.1 At the current time, FRAME has no alterative but to send some items to landfill although this is minimised as discussed above.
3.4.2 FRAME only uses licenced waste contractors and retains waste transfer notes so that waste monitoring can be undertaken.
3.4.3 Hazardous waste including asbestos will be disposed of under current regulations.
3.5 Bulky household waste collection project
3.5.1 This project has resulted in a higher proportion of items collected being unfit for reuse. However, reusable items have been identified from items which would before the project have gone directly to landfill.
3.5.2 Upholstery
This project strips and recovers dinning chair seats, chairs and other small items of upholstered furniture and replaces the foam and material with fireproof materials in line with current legislation.
One of a Kind Furniture project
3.5.3 This project paints and decorates items of unwanted brown wood furniture with chalk paint, sealing surfaces with wax polish. The items are prepared for painting in the workshops. Items are placed for resale in the showrooms.
3.6 Electrical goods.
3.6.1 FRAME no longer repairs and reuses electrical items itself.
3.6.2 FRAME currently collect cookers, fridges or freezers which are recycled at the civic amenity sites for degassing and recycling through scrap.
3.7 Reclaimed Wood
3.7.1 FRAME reclaims wood from unusable items wherever possible.
3.7.2 The horticulture project will further increase opportunities for use of wood both for growing and storing plants and as a horticultural/agricultural material when chipped.
3.7.3 Due consideration will have to be given to the environmental impact of wood treated with various preservatives and finishes.


4.1 Bric-a-brac and clothing is sorted to select re-usable items
4.2 Clothes unsuitable for sale in the shop are sold on as industrial rags
4.3 Items not suitable for reuse are sent to landfill. FRAME will watch for future developments that can improve on this outcome.


5.1 Stationery and cartridges.
5.1.1 Wherever possible, FRAME will buy recycled stationery and printer cartridges.
5.1.2 Wherever possible FRAME will recycle office paper and printer cartridges
5.2 Paper Use.
5.2.1 FRAME will minimise the use of paper by:
5.2.2 Avoiding printing documents and e-mails where possible.
5.2.3 Using both sides of paper where possible. E.g. using the second side of paper to print faxes.
5.2.4 Writing notes on waste scrap paper.
5.2.5 Reusing envelopes and packaging where possible.
5.3 Equipment:
5.3.1 FRAME will use reused furniture and refurbished IT equipment wherever possible.
5.3.2 Any new purchases will be from the environmentally soundest source available and be of durable quality.

6. Environmental Preparedness plan.

6.1 Water leaks: Inform most senior manager, turn off water in main switch room, if leak is outside building turn off at meter on side of main road, inform DWR Cymru on 08000520130.
6.2 Sewage leaks or blockages: Inform most senior manager, clear blockage if
within Frame Boundary. If blockage is outside boundary inform DWR Cymru on
6.3 Minor oil/chemical leaks (maximum 75 litres van fuel): Inform most senior manager, use spill kit and any necessary personal protective equipment. Dispose of contaminated spill kit at Winsel Civic Amenity Site.

The Community Fridge
This project has been set up to divert unsold food stuff from local supermarkets which has almost reached its best before date, to prevent it from being throw in a skip and sent to waste.

This environmental policy should be read in conjunction with the Health and Safety Policy. Should a conflict exist between the two policies the Health and Safety policy will override this policy.

Review date: September 2022

Signature: Paul Smith Chairman