Community Support Officer
We are looking for an organised, compassionate Community Support Officer to help us deliver a responsive, person-centred service to people experiencing fuel poverty across Pembrokeshire.
Application deadline: 26 June 2026
A varied and rewarding community support role
This role sits within Pembrokeshire FRAME’s Community Fuel Guidance Team, a community-focused team supporting people experiencing fuel poverty across Pembrokeshire.
Working alongside a small and dedicated team, the Community Support Officer will help ensure the service runs efficiently while supporting direct work with clients.
The role is ideal for someone who enjoys combining strong administrative skills with meaningful, community-based work.
Role information
- Job title: Community Support Officer
- Location: Merlin’s Bridge
- Responsible to: Community Fuel Guidance Manager
- Hours: 22.5 hours per week
- Rate: £12.71 per hour
- Contract: Fixed two-year contract, dependent on continued funding
- Deadline: 26 June 2026
Key responsibilities
The role supports the existing team in all aspects of the project, with particular emphasis on managing enquiries and supporting the reporting of key project metrics.
Client contact
Acting as a welcoming first point of contact for clients via phone and email, and helping coordinate appointments.
Administration
Maintaining accurate records, supporting bookings, assisting with applications and providing general admin support.
Reporting and impact
Collating data and assisting with reports to help demonstrate project outcomes and impact.
Who we are looking for
We are looking for someone who is friendly, empathetic and confident speaking with a wide range of people.
- Strong organisational and administrative skills
- Confident using the phone and communicating clearly
- Comfortable working with data
- Able to work independently while being part of a small supportive team
- Flexible and willing to adapt to the needs of a busy and growing service
- Experience using a CRM system such as HubSpot or similar would be useful, although training will be provided
Read the full job description
Please read the full job description before applying so you understand the role, responsibilities and person specification.
Apply by 26 June 2026
Please complete the online application form using the button below.
Interested in volunteering?
If this role is not right for you, but you would still like to get involved with FRAME, we would love to hear from you. Volunteering is a great way to support our work, learn new skills, meet people and make a difference locally.
