Digital Communications Manager

Please apply by downloading the Job Application Form below:

Please return your completed and signed Application Form to:

Job Application Download Files


Job Title:  Digital Communications Manager
Responsible to:  Fundraising & Communications Manager
Location:  Merlin’s Bridge
Salary:  £19,987 – £22,487 pro rata
Hours of work:  37.5
Contract:  12 months with the potential to extend subject to funding

Role purpose:

The Digital Communications Manager will work with the Fundraising and Communications Manager to deliver FRAME’s new digital strategy by managing and supporting the Digital Team and co-ordinating the uploading and administration of Pembrokeshire FRAME’s online social media sites, website and ecommerce sites. He/She will also co-ordinate day-to-day interactions with supporters and contacts via social media channels including Facebook, Twitter, Instagram, messenger and email.

This is an exciting time to join FRAME, as we develop the charity’s communications and set the direction of our digital, marketing and communications activity. The role is multi-dimensional and is responsible for supporting different areas of the communications mix, including: social media, web, design, ecommerce, marketing materials, and email marketing.


Key responsibilities:

  • Manage and develop the digital team supporting those members of the team who have learning disabilities or mental health issues and delivering personal development planning
  • Provide digital and IT support and training to Pembrokeshire FRAME participants, staff and volunteers
  • Co-ordinate and support the e-commerce team
  • Support the implementation of FRAME’s digital and communications strategy
  • Work with the digital team to develop FRAME’s digital presence, monitoring social media platforms, conducting website updates and issuing email marketing communications, responding to online and email enquiries etc
  • Provide design support for the charity’s wide-ranging publications including leaflets and newsletters
  • Write content for key internal and external publications and digital platforms
  • Provide administrative support for communications activities
  • Drive engagement through our social media channels increasing our reach
  • Analyse and evaluate FRAME’s digital marketing activity
  • Work with the Fundraising and Communications Manager to implement and build on FRAME’s digital strategy
  • Respond to social media user queries and messages
  • Use analytics tools to monitor user activity and responses to FRAME’s online presence
  • Act as an Ambassador for FRAME continuously championing the charity, vision and values both internally and externally.



  • Educational qualifications which may include qualifications in marketing, communications or digital media, or other relevant qualifications/experience.


Experience (Essential)


Post holder will demonstrate previous experience in:

  • Supporting individuals with learning disabilities and or mental health issues
  • A communications, marketing or digital role
  • Using communications channels, including social media, email marketing, website
  • contributing to the delivery of successful digital communications, design and marketing campaigns or projects
  • Copywriting for different target audiences across varying channels
  • Planning, drafting and scheduling social media content on Facebook, Twitter and Instagram


Knowledge (Essential)

Post holder will demonstrate:

  • Knowledge of design packages to support the creation of posts
  • Knowledge of social media sites specifically facebook, twitter and instagram
  • Knowledge of content management systems to update website content and images
  • Understanding of data protection and how it applies to communications activity


Skills (Essential)

Applicants will demonstrate:

  • Excellent verbal and written communications skills
  • Excellent IT skills
  • Confidence in abilities, including strong decision-making skills
  • Good teamwork and a collaborative approach
  • Strong attention to detail
  • Ability to plan and work to tight deadlines on a daily basis
  • Aware of and committed to equal opportunities


Experience, Knowledge and Skills (Desirable)

  • Producing and editing video content for communications channels.
  • Using CRM systems.
  • Experience analysing data and presenting reports on findings.


Last Updated 26th November 2021

In addition, the successful applicant will be expected:

  • To maintain a first-class level of customer service ensuring that all customers and clients are treated efficiently and in an appropriate manner.
  • To work within the relevant legislation, policies, and procedures.
  • To participate in the Appraisal Process.
  • To actively support equality and diversity policies of Pembrokeshire FRAME.
  • To attend training courses as identified and agreed for appropriate development.
  • To work within the Health and Safety at Work Act, the postholder has a legal duty to take reasonable care for Health and Safety both for themselves and others who may be affected by their actions.
  • To undertake other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility.

Potential for contract to be extended and role to become permanent subject to funding

Re-upholstery Volunteer Trainee

Re-upholstery Volunteer Trainee

Funded by the WCVA Volunteering Fund

Thanks to funding from the WCVA Volunteering Fund, ten lucky volunteers aged 16 – 25 will be given the chance to join FRAME’s workshop team in the FRAME Furniture Surgery for a comprehensive 6-7 month training package to learn the basics of re-upholstery and how to support individuals with learning difficulties. There will also be 5 funded places on the AET Teacher Training course at Pembrokeshire College  for participating volunteers who want to take their training further.

Volunteers will gain experience in all forms of furniture preparation and repair, colour and textile selection, drawing and pattern cutting, measuring and costing, using a sewing machine to sew fabric, make piping and adding zips, re-upholstery using both modern and traditional methods and learning to support individuals with learning disabilities.

Please apply by downloading the Volunteer Application Form below:

Please return your completed and signed Application Form to:

Volunteer Application Download Files


Role Title: Re-upholstery Volunteer Trainee
Responsible to: Re-upholstery Support Worker
Location: Merlin’s Bridge
Salary: Voluntary role
Hours of work: flexible (up to 500 hours with time spent in 3 workshops)
Contract: Volunteer contract
Training & Support: Induction training is provided. Full support and supervision will be provided by staff. Training in groups with fellow Volunteer Trainees. Training plan provided
Development: Each Volunteer Trainee will meet with the Reupholstery Support Worker on a monthly basis to agree and follow Personal Development Plan throughout the training period.
Time Commitment: Minimum of 2 days per week (up to 500 hours) between 01 September 2021 – 31 March 2022 Course is flexible to suit individual needs. For those undertaking teaching course at Pembrokeshire College there is a requirement of an additional 49 hours. Teaching takes place from October 2021 generally on a Tuesday 14.00 – 17.30 hrs.
Expenses: Agreed travel expenses to and from Pembrokeshire FRAME

Closing date for applications : 18th August 2021

Role purpose:

Volunteers are needed to follow a programme of furniture repair, painting and reupholstery training and carry out repairs and refurbishments on items of furniture.

Volunteer trainees will also help up-skill participants by providing basic support and guidance and will learn to upskill other volunteers by providing basic training.

The successful volunteers will be trained in all aspects of Upholsery through Pembrokeshire FRAME’s structured training programme as well as on the job training.

Volunteer trainees will learn practical skills and techniques to carry out different types of furniture repair, upcycling and upholstery. The project offers a supportive working atmosphere with a strong sense of community. Volunteers receive varied work experience and on the job training with the aim of assisting people to reach their potential The project also helps with this by providing support with job applications and CV writing. There is also the potential for 5 volunteers to undertake 49 hours of fully funded additional training at Pembrokeshire College following the Education & Training AET (6502) course.

Volunteer Trainees will;

– Re-upholster a wide range of items such as chairs, drop in seats, tables, footstools, box cushions, bolster ends and scatter cushions.

– Learn basic carpentry skills to check the safety of damaged donated goods

– Maintain a clean and safe working environment in the workshop

Support participants with learning disabilities

– Carry out repairs to furniture and painting

– Select furniture and other items from the showroom for refurbishment

Specific reupholstery tasks will include:

  • Stripping down items of furniture from covers back to the wooden frame
  • Prepare frames for upholstery including adding foams and fibres
  • Using spring systems
  • Filling cushions using fibre, foam and feathers
  • Working with a large range of materials
  • Cutting various materials and preparing them for re-upholstery
  • Learning how to choose fabrics and colour appreciation
  • Using a range of trimmings and finishing’s including buttons, facings, piping, zips and decorative studs
  • Using equipment including clip, frame, staple, pin and vertex guns
  • Use a range of hand tools including scissors, shears, staple lifter, tin snips, hammers mallets and pincers
  • Cutting materials with templates
  • Sewing fabrics ready for re-upholstery

Cost and price items and prepare them for display in the Pembrokeshire FRAME shop and other outlets

Marketing, ecommerce and social media activities

Participate in any training required such as Health and Safety

Assist project with training new volunteers on workshop procedures and techniques

Volunteer Trainees will be required to prepare a portfolio to demonstrate the extent of their work.

Personal requirements/skills

  • Be able to volunteer and train in a workshop environment
  • Previous experience of using hand tools desirable but not essential
  • Awareness of environmental issues and climate change
  • Basic numeracy and literacy skills required
  • Enthusiasm and willingness to learn

Benefits to the Volunteer

  • Learn new skills through free quality training in a traditional industry
  • Meet new people and make friends
  • Meaningful occupation supporting others
  • Feel valued and part of a team
  • Reach your potential, gain confidence and self esteem
  • Be involved in community events and workshops
  • Receive a reference at the end of training and support with preparing a CV and seeking employment
  • Participate in further online training through our partner Bluestone Foundation’s training portal
  • Take part in Volunteering schemes provided by WCVA, Volunteering Wales and PAVS
  • Opportunity to earn digital badges in recognition of time commitment
  • Gain a certificate of participation from Pembrokeshire FRAME
  • Attend Pembrokeshire FRAME’s Volunteer Recognition event and have the chance to win a Volunteer Award
  • Opportunity to showcase and promote your work
  • Chance to gain an introduction and qualification in a teacher training course
  • Travel expenses provided

Last Updated 26th July 2021

Woodwork Support Worker

Please apply by downloading the Job Application Form:

Please return your completed and signed Application Form to:

Job Application Download Files


Role Title: Woodwork Support Worker
Responsible to: Training and Resources Manager
Location: Various sites but based at Merlin’s Bridge, Pembrokeshire
Salary: £18,525 – £19,987 pro rata
Hours of work: 22.5 hours

Closing date for applications : 4th January 2022

Role Description:

The Woodwork Support Worker will guide and support adult participants in our woodwork workshop, using a variety of tools available at our project, to repair and upcycle furniture and to create an exciting range of new items.

We are currently looking to develop our woodwork projects and the Woodwork Support Worker will work closely with the Training and Resources Manager to design, develop, and deliver projects.

Participants will work towards making a range of hand-crafted wooden products to sell in our reuse shops, online and in association with our Blue Skies Gardening project. By helping people, we support, to safely acquire woodwork skills and knowledge, they can increase their opportunities for paid and voluntary work in the community.

We are looking to create a friendly, accessible workshop environment, promoting teamwork and community connection. Our projects aim to benefit the wellbeing of all those in the team, reaching out specifically to adults with mental health issues and learning disabilities.


Responsible for:

  • Creation and delivery of a programme of activities to teach participants how to confidently and safely use hand and (where appropriate) power tools using recycled timber collected by the project,
  • Organise and deliver sessions in wood recycling, furniture restoration and creating a range of timber products,
  • Ensuring participants’ and volunteers’ health and safety, giving a high standard of training, adhering to FRAME’s risk assessments and induction process, enforcing good practice,
  • Ensuring the provision of tools, PPE and Covid regulation requirements for all activities,
  • Providing instruction and guidance rather than hands on support wherever possible, so that participants and volunteers have the opportunity to do as much as they possibly can for themselves,
  • Support participants to develop their skills and confidence in furniture restoration, promoting cohesion, friendship, and team spirit,
  • To actively promote equality and diversity,
  • Documenting the projects and participants growth and development using FRAME’s monitoring and evaluation systems to aid fundraising bids and future project development,
  • To listen to participants and conduct personal development planning to help support participants to reach their potential and support holistic learning needs in relation to life skills such as personal hygiene, health and safety, teamwork and respect for others,
  • To work collaboratively with other departments and projects at FRAME including the FRAME Furniture Surgery and One of A Kind,
  • Supporting participants towards gaining relevant accreditation where appropriate.



  • Woodworking industry experience/or equivalent qualification in woodwork
  • Experience of teaching/delivering similar projects
  • Supporting vulnerable adults
  • Experience and knowledge of using a range of woodworking tools
  • Vision, creativity, innovation, and enthusiasm
  • Friendly, flexible, reliable, with a sense of humour
  • Supportive, honest, and committed
  • Able to develop good working relationships and communicate effectively
  • Able to work safely and to not endanger yourself or others, following health and safety requirements to maintain a hazard free working environment
  • Able to work in a team with people of wide-ranging ages and abilities
  • A commitment to the aims and principles of Pembrokeshire FRAME, including a commitment to confidentiality

In addition, the successful applicant will be expected:

  • To assist The Training and Resources Manager in other duties and activities which support Pembrokeshire FRAME,
  • To maintain a first-class level of customer service ensuring that all customers, participants, and volunteers are treated efficiently and in an appropriate manner,
  • To work within the relevant legislation, policies, and procedures,
  • To participate in the Annual Appraisal Process,
  • To actively support equality and diversity policies of Pembrokeshire FRAME,
  • To attend training courses as identified and agreed for appropriate development,
  • To work within the Health and Safety at Work Act, the postholder has a legal duty to take reasonable care for Health and Safety both for themselves and others who may be affected by their actions,
  • To undertake other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility.


Last Updated 3rd December 2021

Potential for hours to be increased subject to funding